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return of equipment

Joining in

recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back .I have tracked the parcel but it now  requires the post code of the place its being delivered to .


Forum Team (Retired)
Forum Team (Retired)

Hi chris412,

Thanks for your post and welcome to the community.

Sincere apologies for any messages received after returning the equipment, so we can just check this for you expect a PM from myself.

The message will appear within the envelope icon.



Joining in

I phoned them and found they had received it back and my refund would follow ,I checked the tracker again and found an email confirming the return ,phone them and advise on tracker and let them chase it 

Thanks for the update chris412,

We're pleased to hear that your equipment has been returned to our warehouse and a refund will be issues to you.

If you need any further assistance, please pop back here and we'll be happy to help. 

Kind regards Jodi.