renewal deals
Looking to see what deals are available for me to change my package. Tried online but can't make any changes other than adding items to my package. Tried online chat but need to chat to advisor and...
Forum Discussion
I've had a private message from someone who refuses to confirm any security details that they are actually from Virgin Media. And wants me to confirm a load of personal details that will give them access to my account. Really sounds like a scam. Who any company who refuses to verify that they are who they say they are really sound like scams. If you truly are from virgin media, you won't have in any issue proving it. Having a fancy forum signature and a profile picture does not prove you or who you say you are.
Hi frost2029
You shouldn't be concerned about being scammed by a member of the Forum Team.
You can easily identify a VM Staff member as per the following linked page (screenshot below)
https://community.virginmedia.com/t5/help/faqpage/title/Staff
If you aren't comfortable with that then you should either call VM (150 from a VM landline or 0345 454 1111 from any other phone) or try whatsapp 0780 3089 684.
You can also contact VM using Social Media (but you may be reticient to use that method too as the forum staff also man the socal media channels) by either messaging Facebook: https://www.facebook.com/virginmedia or Twitter: https://twitter.com/virginmedia
VM Staff