recently done a home move but received a new contract and a more expensive bill

[James01]

I have recently done a home move, the internet is all set up now but I received a new contract and a more expensive bill per month. I was paying 20 per month before now it's gone up to 41. My original contract still have 5 months left on it, it will end this july 2024. Anyone that can help please? what I want is the continuation of my original contract and not a new one.

[David_Bn]

Thanks for your post @James01, and I'm sorry to hear of the higher than expected bill you've received.

I'd be happy to look into this for you, to see if we can get to the bottom of this for you.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn

[David_Bn]

Thanks for working with me via our private messaging function @James01, and I'm pleased we were able to ensure this was resolved for you moving forward.

Do feel free to come back to our Community Forum if anything further is required.

Thanks,

David_Bn