"AI Powered" online chat want's to continue conversation on WhatsApp...But it doesn't work...

[DTWD]

I wish to discuss my account, I tried to do it online using the "AI" chat and it wants to continue via WhatsApp. I did this the other year, although I think there was a human on the other end of the chat, but now, it never works! Tried 3 times now, and it flashes something up on chat about not being able to continue, but it closes before I can read it properly.

Any ideas? I would rather not call them if I can help it.

[roodles]

I had the same issue last week. I gave up and phoned them.

[John_GS]

Hi @DTWD 

Thanks for posting and welcome back to the community.

What is it you're wanting to discuss please? 

If it's account changes, these cannot be done via the Forums but we do have other methods;

Call: 150 from a Virgin Media Landline or 03454541111 from any other phone
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia

Best wishes.