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password reset email not working

dimitristhodis
Just joined

Hi, I recently ordered a virgin broadband package and have now set it up. Upon trying to re-log in to my virgin media account to access my wifi settings and it would seem I forgot my password. I tried to reset it using the email password reset, but no matter how many times I try to get a reset email sent to me they never come through. I've checked spam, and repeatedly tried to do it on different days but no matter what the email never comes trough to reset my password.

Any help would be greatly appreciated 

1 REPLY 1

Steven_L
Forum Team
Forum Team

Hey dimitristhodis,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email account.  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L