new/renewed contract, first bill does not match contract

[jpennycook]

Last month, I rang Virgin Media because my existing contract was ending and I wanted to avoid a big price increase.  The new contract, which started this week, is for £34 per month. My first bill of the new contract is £36.56, £41.75 for the package plus "changes to bundle" credit of £5.19, with a message saying "Your promotion or discount has ended". My contract as per https://my.virginmedia.com/my-bills/viewContract says I have a discount until 10th July 2025.

Are the charges in line with my £34/month contract?

Jon

[Alex_RM · Accepted solution]

Hi Jon, 

Thanks for posting and sorry for any confusion with the billing.

So we can go through things with you, I've popped you over a private message.

Alex_Rm