forced to pay over £500 to leave virgin

[brian0324]

in july i am due to move to my sisters home as i have  leg problems and i contacted virgin to say im moving and i cannot take my services with me  due to the  fact its my sisters home,she  has sky and dont  want  virgin media.

after  a  few  calls to virgin media they will not  release me from my new  contract,im a  week past cool down,because if the  area i move to has  virgin media  i am expected to take  my  services with me,which i cannot do,and round in circles we go,last bill could be aas  much as £500 plus,which i cannot afford as i am on a  pension.its hard to beleave that i have been a  loyal customers for over 15 yearts and i cannot get virgin media to understand  i am not allowed to take virgin media with me,even asked i could get a  reduction on mylastbill,say half,but no virgin want there pound of flesh.so i will move in july and run up a  big bill,thanks virgin media for you  not  helping  a  good  customer , i did all i could to reason with vvvirgin media but they just wont  help me,they say they cannot help me and wont  budge,thanks for nothing.

[goslow]

Seems to be an increasing number of AI bot posts appearing on here just recently.

[goslow]

What is the specific issue that is stopping you from moving your VM services?

[Adduxi]

The OP had mentioned his sister already has Sky, but yes he could in theory take VM as well and run both services in the house.  I have VM and BT at the moment, but not for much longer.

[goslow]

He had mentioned "i am not allowed to take virgin media with me". I was wondering what the "allowed" bit referred to.

[Adduxi]

Reference to said sister perhaps?  Anyway getting a bit OT here 🙂

[Cardiffman282 · Accepted solution]

IMHO this is a suitable case for a discretionary approach given all of the circumstances. 

[brian0324]

my sister does not  want or  need virgin media in her home as she  has sky tv and will not allow another service in her home,when i move in i will be using her sky  tv. she dont want or need the  disturbance.

[Daniel_Et]

Hi @brian0324 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had and that you feel this way 😔

In order to look into the matter for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @Cardiffman282, @goslow and @Adduxi 👍

Regards,
Daniel

[brian0324]

david jenkins

removed

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