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email from VMO2ADR @ libertyglobal.com

Rillington
Up to speed

I received an email from

VMO2ADR@libertyglobal.com

The subject title was a series of letters and numbers.

I was immediately suspicions and deleted it unopened as I am assuming it is not from Virgin Media.

Has anyone else received an email from this address and if so, is it a legitimate email address from Virgin Media?

1 ACCEPTED SOLUTION

Accepted Solutions

Steven_L
Forum Team
Forum Team

Hey Rillington,

Welcome back to the community and thanks for taking the time to post.

I can confirm that the email address is a legitimate email address that would be used by our disputes team to get in touch and the subject field would usually contain your reference number. 

Kind Regards,

Steven_L

See where this Helpful Answer was posted

6 REPLIES 6

Cardiffman282
Knows their stuff

It may well be. ADR can stand for alternative dispute resolution. Have you got an Ombudsman Services case open? 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Rillington
Up to speed

Yes I have.

I would recover it if you can in that case. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Steven_L
Forum Team
Forum Team

Hey Rillington,

Welcome back to the community and thanks for taking the time to post.

I can confirm that the email address is a legitimate email address that would be used by our disputes team to get in touch and the subject field would usually contain your reference number. 

Kind Regards,

Steven_L

Rillington
Up to speed

Thank you for the information.

You're very welcome Rillington 👍

Kind Regards,

Steven_L