Scam by VirginMedia, Lied on call and applied an unwanted package in the name of moving
I have been using Virgin Media for over 18 months. I took an 18 months contract which was supposed to complete in April 2024. On March 1, I requested them to move my services from my old rented house to my new house. The customer service agent said that moving requires here to take some actions internally which will generate a dummy contract for the sake of move and I should ignore it. It sounded suspicious to me so I double checked that I don't want a new contract but just the move. The agent actually generated the new contract and move was successful. After that I got a new bill with double the amount as monthly charge and I called them back. I am not sure if their customer service agents actually does not understand the things or they act like they didn't understood, they first denied and when I asked to speak with their manager who had more details, they agreed it was a mistake and the new contract will be cancelled. Guess what, I again trusted them and to my surprise, next month I got the same bill. I called them again and they said it takes 20 working days for the contract to get cancelled completely. I waited for a month but the problem continues. Fast forward, couple more months, still the same issue, nobody is ready to look into it. It seems they just scam people of their hard earned money and force them into contracts. I guess VirginMedia can do better.Virgin Media routers and branding involved in fraud
As a targeted individual, i have had an ongoing issue with Virgin. In this case, I have had fraudsters inc redirecting my traffic and fake modems delivered to my address. My hub 3 is about a 1/3 of the weight, and the login page is not digitally signed and is broadcasting a hotspot. It shows portions of my mobile no, my gps coordinates of my home, tied to virginm, part of virgin media (inc an ip range that isnt part of the ASN no associated with Virgin Media, and claims to be part of North Yorkshire Council business services which I already confirmed was false inc the payment provider associated with the fake Harrogate & North Yorkshire Councils) This is related to my case against a group targeting me and now against the public. I whistleblew for the safety of others. The case is now so huge and is based on an individual replacing your routers via compromised individuals either who are staff or agency staff in Harrogate. I demand an official router, as others have received fake routers in Harrogate inc the targeting of your domain and staff going back 4 years. I have received fake emails and even now my phone and electronic communications to you are redirected by an upper level domain hack that affects everyone. My router shows a url hosted by the modem itself which breaches gdpr, my safety and involving the theft of benefit money nationwide. Please email me privately using an encrypted email or have a snr manager from Harrogate (area 22) so I can discuss this with him privately. There is a serious public safety issue and affects Virgin Media as your name is used fraudulently as being part of govuk networks.Fraudulent account set up in my name. now I have a ccj against me and affecting my credit rating.
I have recently been rejected for a mortgage due to a virgin media default. I did not set this account up or have any knowledge of its existence until I was rejected for my mortgage. I have tried to call and email virgin with no success leaving me with only a few options which is this forum, off com, or the police. I would appreciate some assistance ASAP to resolve this matter and have this negative taken of my credit report.Fraud in its finest
I spend from 14:30pm til 18:22 on the 19/08/24 trying to find out why I am being over charged for package upgrade I have not asked for or received, I have had my account suspended due to failed payment despite paying the £50:50p I was initially charged on the 16/08/24 I have been on this contract since December 23 and only today have I received a copy of my bill via email including my account number and area code. usually I have to wait to be cut off and receive a text message before I can pay on a dodgy automated payment line,the text asked for the telephone number they have contacted me on to proceed instead of my home telephone number that i am also unaware of,when I call the line my mobile flags it up as spam call and it asks me to proceed with the payment . Within 10 mins as promised services are resumed only to be cut off withing 10 days demanding more payments today I managed to speak to a very rude manager who claimed I had added and removed certain things from my package leaving me in credit of £102 but owing £160 (confused) and had not paid my bill since April 24 as I was on the phone the bill jumped from me owing £42 extra to £122 to a further £282 whilst my email I received today claims I'm in credit of £102 and have added £160 to my existing package when I explained I have paid the £50:50p requested I was informed the payment could be seen but I hadn't paid since July Also £7:50 late fees have been added each time upon speaking to the bank all payments have been met bar one in May they couldn't see (paid of my partners card ) and always the same amount £50:50p when explaining this to the manager she was very disconcerned and extremely rude challenging me and refusing to check my authorisation codes I cleverly noted down after each payment the phone call ended with me threatening ombudsman and her threatening me with cancellation fees and when I refused to pay it, she became very unprofessional saying it will be me with the bailiffs at my door ... my name on the account isn't even my correct name (error made by virgin) and when I quoted this the manager was willing to change this error as the contract would be null and void I obviously declined due to all the conflab to which she accused ME of commiting fraud, can anyone help me with this situation I am extremely reluctant to pay anything else, the staff all seem argumentative and never willing to help I have been with virgin media for nearly 9 years and I have never had an experience like it I'm very disappointed and will be canceling without cancellation fees also escalating this to the ombudsman as well as disputing fraud on every payment I have made since December 23 with my bank accountMissold by door rep
I spoke with a virgin sales rep who came to my door. I agreed a deal for 500 Broadband with Mega TV with sky sports & movies! Why? Because he said id get it for £51/£52 a month! Alas, 2 days later i get a text with a document that says i'll get broadband with just standard tv for £39.99... i then discover its another £53 to add sports & movies... So ive been missold / passed around call centers & told sky im leaving...for nothing? How do i cancel the install or get the deal i was promised? I have the lads name / number & contact card. Thanks!
Overbilling issue dating back now to June 2023
Is there any suggestion on how to fix an overbilling issue? This has now been going on since June 2023. Every month, I report the matter with Virgin Media, and they convince me that it has been resolved, only to find that the following month I am overcharged. I don't think I've ever had such bad customer service. It's become so terrible that I'm concerned about fraudulent activities on the part of Virgin Media. They are practically stealing money from my bank account each month. If anyone has a billing issue with them. Run for the hills or Virgin Media will empty your bank account if they can.