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Nova0990's avatar
Nova0990
Tuning in
7 months ago

Missold by door rep

I spoke with a virgin sales rep who came to my door.

I agreed a deal for 500 Broadband with Mega TV with sky sports & movies! Why? Because he said id get it for £51/£52 a month!

Alas, 2 days later i get a text with a document that says i'll get broadband with just standard tv for £39.99... i then discover its another £53 to add sports & movies...

So ive been missold / passed around call centers & told sky im leaving...for nothing?

How do i cancel the install or get the deal i was promised? I have the lads name / number & contact card.

Thanks!

 

 

    • Nova0990's avatar
      Nova0990
      Tuning in

      Its a legit person & they did setup the vm stuff...just not as promised at all. I spoke to hjm on call to finish setting up & he took sort code & acc numbers etc. Then after finding out today he ignored my text & phone call. Hes employed by VM...but shouldnt be. So this needs to be dealt with before he rips off more people & id like my deal to be sorted out!

  • Client62's avatar
    Client62
    Alessandro Volta

    He signed you up and reeled you in.   Welcome to door to door sales of all utility services.

    This is why we sign up to services online where the price of the service are displayed and confirmed in writing.

    • Nova0990's avatar
      Nova0990
      Tuning in

      Its a legit virgin media salesman...why wouldnt i have accepted his deal? Its not a 3rd party. 

      Also appears hes put through as 'o2'..i dont have o2! wth. 

  • Client62's avatar
    Client62
    Alessandro Volta

    If you have the contract in writing your in a good position to just cancel for mis-selling / attempted fraud.

  • We apologise again on behalf of our team for the experience had Nova0990 We are glad to have been able to help. Please do not hesitate to contact us if you need any further help.