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customer service complaint.

NUFC1892
Tuning in

Can someone please give me the virgin media customer service email address so I can make a complaint? Been on the phone trying to get help with a charge that showed on my bill, Very very long waiting times then eventually get someone on the line twice that can bearley speak english and had difficulty understanding. Was told on two separate occasions that this charge would be taken off but never was and now they have added a £7.50 late charge. I wont be ringing anymore as its pointless as the customer service is awful and I can't find an email address for customer service. I'm pleased they record calls because it will prove that on two or three separate occasions i have rang virgin media and was told they were going to remove the charge!

1 ACCEPTED SOLUTION

Accepted Solutions

Cardiffman282
Knows their stuff

For the complaint use the web form https://www.virginmedia.com/help/complaints 

For the recordings see https://www.virginmedia.com/help/dsar-faq

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

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5 REPLIES 5

Cardiffman282
Knows their stuff

For the complaint use the web form https://www.virginmedia.com/help/complaints 

For the recordings see https://www.virginmedia.com/help/dsar-faq

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Ashleigh_C
Forum Team
Forum Team

Hi there @NUFC1892 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issues with your bill, I would be happy to look into this with you via a private message so we can see what has happened and take a complaint. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

Mum1212
Tuning in

Your best bet is to go on twitter - go to the virgin media help account. Copy in all the virgin hashtags including OFCOM. And contact them in public. They will only listen to us if we all start going public. Also contact your MP - your MP will find the accountable person in the exec team. 

Ok very helpful, Thank you for your reply 😊 

Cheers mate that's great!