Forum Discussion

Brendan123453's avatar
Brendan123453
Joining in
2 years ago

contract and package are different

I was paying £23.90 a month for my broadband (M100), boosted with Volt, so I was getting around M250. I renewed my contract for the same deal but at £20 per month. On my contract, it does show the correct information, but initially, my speed dropped to M50 and was boosted to M100 with Volt.

I contacted support to tell them my speed did not match my contract. They fixed it by boosting my speed, so now I am getting the correct speed of M250.

My problem is that visually, on my account, it still shows my package as being M50. I was looking at the Black Friday sale and checking how much it would cost to boost my speed, but I can't do it because the boost would bring it from M50 to M100, which is what I am already on.

2 Replies

  • Paul_DN's avatar
    Paul_DN
    Forum Team (Retired)

    Hi Brendan123453,

    Thank you for reaching out to us in our community and welcome back, sorry to hear there is some confusion around your new package which you have recently accepted, so i can take a look into this for you I have sent you an invite into a private chat, look out for the whiter envelope to accept.

    Regards

    Paul.

  • I’m in a similar situation, I’m getting 1 message per hour on the chat, for from 9am I’ve not even cleared security yet and it’s 11.22am..  they must be trolling