complaints

[robbie11]

Sent a recorded delivery complaint letter to sunderland SR43 4AA signed as received Sunday 7th April. Says complaint will be acknowledged within 48 hours. Have heard nothing. Has anyone else been in this situation and what did you do. Thanks

[Cardiffman282]

That would be 48 hours from receipt. 

[David_Bn]

Thanks for reaching out to us @robbie11, and a very warm welcome to our Community Forums!

Sorry to hear that you've not yet been in receipt of an update to acknowledge the complaint sent to us.

I'd be happy to take a closer look into this to see what assistance we can offer

Check out the envelope in the top right hand corner for a private message from me

Thanks

David_Bn