billing insane charges

[ukracer]

Hi is it often Virgin sales lie twice and then stick a £300 charge on an account

[ukracer]

I have the same problem but I have been slapped with a £300 charge and a new contract I have not agreed or signed.

[ukracer]

I am just about to give notice as my contract was altered despite the sales guy lying. I now have a £300 charge added to my bill. I have been with Virgin over 25 years in one of its various guises.

[ukracer]

I have a similar problem. Can you pm me as well please?

[ukracer]

I am finding the inbox is full which is worrying in itself. But I j7st can't get to speak to anyone with half a brain. 😞

[ukracer]

You are not the only one e. I have a massive 300 quid allegedly a disconnection free.

 And I am getting inbox full and can't get a chat online or a voice call with anyone useful.  😞

[ukracer]

Yes I am having the same problem. Lies from sales people. Can't get contact with anyone sensible on the phone.

[Matthew_ML]

Hey ukracer, thank you for reaching out and I am so sorry to hear about this.

What was this £300 charge for, does it mention on the bill?

I can see you've reached out to the team, did they help at all?

[Matthew_ML]

Hey ukracer, we have replied on another thread you posted on.

Please do try and keep this to one thread going forward. 

[Zach_R]

Hi @ukracer,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you've not had a great experience. However, I can see that one of my colleagues has already responded to you on this matter via another post you've made on the forums.

We'll continue to assist you with this from there going forward.

Thanks,