Forum Discussion

vm2025's avatar
vm2025
Joining in
2 months ago
Solved

Billing Issue – Incorrect Charges After Upgrade to 1G Speed

I recently accepted an offer to upgrade to 1G broadband speed for £33 per month. However, when I received my first bill, I was charged £72 for the package, and my current bill is showing £108. This is not the pricing I agreed to, and I would appreciate it if someone could look into this issue. Thank you!

  • Martin_N's avatar
    Martin_N
    2 months ago

    Hi vm2025,

    Thank you for your post and welcome to the commuity. 

    We're very sorry to hear about your new bill. 

    We can certainly take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin

4 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 months ago

    Hi vm2025,

    Thank you for your post and welcome to the commuity. 

    We're very sorry to hear about your new bill. 

    We can certainly take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    Yet another report of a new contract not being what was offered and agreed. 

    Why do VM keep doing this? 

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    2 months ago

    It is a pretty good price for Gig1 but it wasn't really what you were after to begin with was it? It reads to me like an opportunistic sale on impulse terms. Do you really need Gig1 download speeds in daily life? If not you are throwing extra cash at VM for no real reason. I'd use your 14 day cooling off period if I were you and revert to the original engineer plan. 

    • vm2025's avatar
      vm2025
      Joining in
      2 months ago

      Thanks for the suggestion. I probably don’t need 1G download speed, but I’d really like better upload speed if the price is fair.