billed for netflix premium

[markb31]

I checked my bill this morning to find i had been charged £17.99 for netflix premium despite only having basic with ads and paying direct to netflix

I phoned customer service who told me someone had put this on my account november 13th(this was not me).The agent managed to cancel this subscription but i have to pay the subscription from nov 13th-dec 12th for something i did not ask for and did not receive

[Cardiffman282 · Accepted solution]

Raise a formal complaint and use the Direct Debit Guarantee to get your bank to reverse any incorrect debit by VM that includes the Netflix fee. 

[roy247]

If you have any problems with your Netflix account I think your best bet is to contact Netflix first, their support should recognise your Virgin account login details.

[markb31]

i contacted netflix this afternoon and there is nothing on my account saying there is netflix premium on it.

There is only basic with ads on it which runs from oct 26-nov 26.

I also checked whether there has been any suspicious log ins but nothing at all.

[Tavis75]

This seems to be a relatively common scam with fraudsters somehow signing up for Netflix on other people's VM accounts, using their own e-mail addresses. This would be completely separate from your Netflix account which it sounds like you have with Netflix directly, rather than through VM, which is why nothing suspicious shows up when you check out your Netflix account, the fraudulent account through VM will be using a different e-mail address.

Seems like you were able to cancel it relatively easily, a lot of people seem to spend months getting passed back and forth between VM and Netflix trying to resolve it.

[Daniel_Et]

Hi @markb31, thank you for your posts.

We're sorry to hear about what's happened 😔

Have you raised a complaint about this matter? If so, you can track it for any updates using our online checker here. 

As explained in this article here, we'll strive to find a resolution within 28 days.

Regards,
Daniel