You have lost all my account details? Please do not be joking!

[MSC1]

Further to my VM customer service woes today, i have tried to reset my password only to have a complete failure by VM to send through a P/W reset email. I have now tried to reset my account by using the forgotten email address details (namely: date of birth, account number and area reference number) only to be told that no such account exists. Customer services are a complete bunch of clowns. Get this sorted ASAP!

[Matthew_ML]

Hey MSC1, thank you for reaching out and I have sent you a DM already.

Please do reply when you can do 🙂 

[MSC1]

Matthew_ML: no DM received. Nor have I received an email regarding a DM. This is getting beyond a joke.

[newapollo]

Hi MSC1 

The majority of VM account numbers are 9 digits in length.  If your account number is showing with less than 9 digits then precede the account number with zero's until you have 9 in total.  ie if your account number is showing as 12345678  then enter it as 012345678.

If you are seeing an account number with 11 or 12 numerical digits (ie 123456789001) then ignore the last three digits which is usually in the form of 001, 002 etc.

If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox for any DM's.  If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.

[Kath_F]

Hi MSC1, 

Thanks for coming back to us on this one. I can see you have since been able to locate the message and have replied to my colleague. I can also see you have another conversation open with Ashleigh. 

To avoid multiple agents working on the same thing, and keep all information in the one place, we'll leave this with Ashleigh. 

Many thanks,