Forum Discussion
Matthew_ML: no DM received. Nor have I received an email regarding a DM. This is getting beyond a joke.
Hi MSC1
The majority of VM account numbers are 9 digits in length. If your account number is showing with less than 9 digits then precede the account number with zero's until you have 9 in total. ie if your account number is showing as 12345678 then enter it as 012345678.
If you are seeing an account number with 11 or 12 numerical digits (ie 123456789001) then ignore the last three digits which is usually in the form of 001, 002 etc.
If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox for any DM's. If you are on a mobile/tablet device then click on the little circle icon in the top right and then select 'Messages'.
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