Virgin Media Community

[Bl4hBl4h]

Thanks, I’m able to get into my account now 

[Steven_L]

Thanks for coming back to us @Bl4hBl4h and I'm glad that you have been able to get into your account now.

Regards,

Steven_L

[JPGK]

Hello, I am having the same problem, please could someone from Virgin PM me. I've been without internet for five days now and I still cannot even set up an account to try to expedite the process of getting it fixed.

[John_GS]

Hi @JPGK

Thanks for posting and welcome to the community. I'll PM you to get a tech visit sorted as it's appearing the Quick Start install has failed and I'll also help there via the online account 🙂

Kind regards,

[Talizman180]

New user here also frustrated that I’m unable to create an account as I get the same message regardless of device or browser/app. 

How is this being resolved for other users? I have tried the simple passwords as recommended elsewhere in this thread and multiple other connotations, to not avail. 

Any help from admin appreciated. 

[Kain_W]

Apologies for the issues faced Talizman180,

Welcome to the community.

Just to clarify does the password follow these requirements?

- Between 8-10 characters
- Start with a letter
- Contain at least one number
- No special characters

Let us know,

[Talizman180]

Yes, I’ve followed the minimum requirements. 

I’ve also tried with and without each element, such as upper case/no upper case etc

[chacantlogin]

I am also having this issue, its been weeks since I joined virgin media and I have tried all the minimum requirements multiple times since joining. Please can someone from VM reach out to help me?

[Kain_W]

No worries, 

To investigate this I've dropped you a PM.

You'll find this message within the purple envelope icon.

Thanks,

[Kain_W]

Hi there chacantlogin,

Sorry for the issues and welcome to the community, 

I've also dropped yourself a PM so we can get this investigated. 

Thanks,