Hi An_drewRaven 👋 welcome to community! Thank you for joining this thread and posting to let us know about your My VM registration issues.
Sorry to hear you have not been able to register and need support to access your online account. I will send you a PM to confirm a few account details so we can offer further support with this. You can find the PM in the top right corner of the page in your Inbox. 📩
There are several reasons this can happen including; if you have ever previously used the same email address for a services account for us, if your services are not yet active and installed, and the possibility of an error that needs to be cleared by IT. If needed, we will get an IT ticket raised for you to try and get the issue resolved.
Thank you for your patience whilst we investigate further and offer support! All the best. 🌞