You can't use that password
Hi I'm a new customer and I have been trying to create an account with you for well over a week now and everytime I get to the point of choosing a password it just keeps saying that I can't use this ...
Forum Discussion
Nat,
There were numerous msgs exchanged with your colleagues, all of them promised would do something about it... that was like 4~5 weeks ago and here I am again writing to you complaning about not having an account. Do you really think by msg them once more would get a differnt result? As mentioned previously, i have given up creating an account now, what puzzling me is this issue was first raised back in May 2022; there are numerous posts created by various joiners complaining on the similar issue and yet Virgin have done nothing about it for 10 MONTHS; seriously? What is wrong with Virgin? Can someone from Virgin shed us some light on this please?
Note for the new joiners - if you want your setting changed, best to give the customer service a ring, they should be able to help you.
Thank you for your reply chinswee99.
We would always recommend messaging the adviser who has been speaking with your via private message as they have been involved with your journey.
They are also able to provide updates if they have liaised with other departments either via email or IT tickets.
Please do reach back out to them and they will be able to assist further.
Thanks,
Get the website fixed so people can register
- Vikki_M
Forum Team
Hi TG87
Thank you for your post and welcome to our community.
We are sorry to hear you are having some issues registering for an online account.
Could you expand on this please?
What error message are you seeing?
Please pop back to us when you can.
The same error message that everyone else in this post is getting - "You can't use that password. Please choose another."
Ok I've solved this, I found another post where someone tried using a different email address, not sure why it worked as they both have letters and numbers...
