Yodel parcel return

[greysts1]

Having cancelled my service I asked for a box to return the equipment which I received on the 4 June. I posted the returned equipment on the same day and got a receipt. According to Yodel tracking, they have the parcel and it is on the way to Virgin media. However VM have written to me twice asking me why I haven't returned the items yet.

How do I tell them I've already sent it? I can post a photo of the receipt from the drop off centre if required.

[newapollo]

Hi @greysts1 

The emails are automatically generated by the billing system.

VM can't update the systems if the equipment is still in transit. Transit can take between 7 to 10 working days.

Once VM receive the equipment and it's scanned into the systems then the billing account will be updated. (The returns are scanned in bulk )

[Vikki_M · Accepted solution]

Hi greysts1

Thanks for your post and welcome to our community.

We're sorry to hear you're being contacted regarding the equipment return.

Once the equipment has been returned, it can take up to 10 days to be received and updated on our side.

The text/email reminders are automated so may be received during that 10 day period.

We apologise for any concern caused.

If you receive any further reminders after the 10 days has passed, please let us know and we'll send you a private message and ensure this is corrected.  

If you do have any questions in the meantime, please pop back to us and we'd be happy to help. 

[greysts1]

Thanks for both replies. Yodel tracking shows they have now handed over the parcel to Virgin so I will wait a little longer for confirmation from them.

[greysts1]

VM have now acknowledged receipt of my return, This post can now be closed, thanks.