Wrong email when ordered

[Z3TAR]

I put an incorrect email address in when placing my order for virgin broadband so I didn't receive my confirmation email. Now I received my equipment but I can't use then because I did not receive an e-mail with my account number. How can I fix this?

[Sabrina_B]

Hi @Z3TAR 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues you are having in access your account, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina