Forum Discussion

elasrines's avatar
elasrines
Joining in
2 years ago
Solved

Won't be here to get the return package

Hi,  I cancelled my contract and I am leaving the UK in a few days for a few months, however I was told I had to wait 2 weeks to receive the return package to return the equipment i received. The e...
  • goslow's avatar
    goslow
    2 years ago

    Print a label and drop it off at a local store

    https://www.yodel.co.uk/returns/virgin

    but make sure you get a receipt which has the tracking number on when you drop it off. That is the only proof you have that you sent it to VM.

    Also worth noting the make, model no. serial no of everything you send back so you can also match that against anything VM claims you have to return to them.

goslow's avatar
goslow
Alessandro Volta
2 years ago

Print a label and drop it off at a local store

https://www.yodel.co.uk/returns/virgin

but make sure you get a receipt which has the tracking number on when you drop it off. That is the only proof you have that you sent it to VM.

Also worth noting the make, model no. serial no of everything you send back so you can also match that against anything VM claims you have to return to them.

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 years ago

    Hi elasrines 

    Welcome to the community forums 

    Sorry to hear of your concerns with returning the equipment. 

    The collection team would call to arrange when they were available in your area, so this wouldn't be suitable if you're leaving in a few days. 

    You can as goslow has already kindly advised, print your own returns label here and then drop at your nearest Yodel collection. Be sure to keep the receipt for you tracking number.