cancel
Showing results for 
Search instead for 
Did you mean: 

Won't be here to get the return package

elasrines
Joining in

Hi, 

I cancelled my contract and I am leaving the UK in a few days for a few months, however I was told I had to wait 2 weeks to receive the return package to return the equipment i received.

The equipment is still in its box all intact and I saw in the email that there was a collection team that could collect it.

How do I arrange a collection? Or maybe can I drop it off somewhere? Or can I just return it once I get back in a few months without getting billed for the equipment?

1 ACCEPTED SOLUTION

Accepted Solutions

goslow
Alessandro Volta

Print a label and drop it off at a local store

https://www.yodel.co.uk/returns/virgin

but make sure you get a receipt which has the tracking number on when you drop it off. That is the only proof you have that you sent it to VM.

Also worth noting the make, model no. serial no of everything you send back so you can also match that against anything VM claims you have to return to them.

See where this Helpful Answer was posted

3 REPLIES 3

goslow
Alessandro Volta

Print a label and drop it off at a local store

https://www.yodel.co.uk/returns/virgin

but make sure you get a receipt which has the tracking number on when you drop it off. That is the only proof you have that you sent it to VM.

Also worth noting the make, model no. serial no of everything you send back so you can also match that against anything VM claims you have to return to them.

Hi @elasrines 

Welcome to the community forums 

Sorry to hear of your concerns with returning the equipment. 

The collection team would call to arrange when they were available in your area, so this wouldn't be suitable if you're leaving in a few days. 

You can as @goslow has already kindly advised, print your own returns label here and then drop at your nearest Yodel collection. Be sure to keep the receipt for you tracking number. 

Here to help 🙂
Virgin Media Forums Agent
Carley

newapollo
Very Insightful Person
Very Insightful Person

Hi elasrines 

Use either or both of the following links to find your nearest store (they have different shops listed)

https://www.collectplus.co.uk/find-a-store 

 https://www.collectplus.yodel.co.uk/store-locator?v=2. 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali