Will not allow me to add Premier Sports to my package

[Glenn1012]

As with many others despite continually trying to add Premier Sports either on-line or via the TV the results are the same i.e. 'Oops!......' Yes I've also tried the useless chatbot and using a different web browser.

As for calling and the Memorable name, lets not go there.

All my wife and I want to do is watch the European Champions rugby which we only discovered last Friday moved from TNT!

Help would be much appreciated.

Thank you

[Carley_S · Accepted solution]

Hi @Glenn1012 

Welcome to the Community Forums. 

Sorry to hear you're having issues with contacting us to add Premier Sports to your package. 

If you have an older TIVO set-top box this may be the cause of this error. Have you received any communications at all about upgrading the set-top box if you do have a TIVO?

[Glenn1012]

Thank you Carley

yes I do have the older Tivo box. As that no longer allows us to view Netflix then I have also opted to switch to the 360 box. So once upgraded to the 360 will that solve the issue?

Thank you

[Daniel_Et]

Hi @Glenn1012, thank you for your response.

Yes, that's correct. If you require any assistance with upgrading your set-top box, please let us know on here and we can send you a private message.

Regards,
Daniel

[Glenn1012]

Will do Daniel.

Thank you very much for your help.

Regards

[Daniel_Et]

No problem at all.

Regards,
Daniel