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Wifi pods

weeshaz
On our wavelength

I currently have 2 wifi pods, one is constantly flashing and making a buzzing sound which is very loud but my other problem is that one of the bedrooms gets zero wifi signal at all so i think i need a 3rd pod to actually put in that room. 2 of our kids share that room so thats 2 people not getting any wifi at all & its just useless! 

Tried calling virgin and struggling to get someone that understands the problem, i even got hung up on by a lady i was speaking to. 

Anyone from Virgin able to help me out at all with replacing my number 2 pod and also sending me a 3rd one to put in my kids bedroom? I will try calling again on my day off to see if i can get through to someone. 

Thanks, Sharon. 

2 REPLIES 2

Matthew_ML
Forum Team
Forum Team

Hey weeshaz, thank you for reaching out and I am so sorry to hear this.

Have you tried to unplug this?

What colour are the lights on this pod?

Was it working fine before the buzzing noise? 

Matt - Forum Team


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Adduxi
Very Insightful Person
Very Insightful Person

@weeshaz wrote:

<snip>  my other problem is that one of the bedrooms gets zero wifi signal at all so i think i need a 3rd pod to actually put in that room.


If you put a Pod in a room that has no signal, the Pod will not work.  The Pods need a Wifi signal to "extend", so they should be placed half way between the Hub and the Wifi dead spot.  Think of it like holding hands, if you are too far apart, you can't reach.

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