Why was I disconnected immediately when I gave 30 days notice and Virgin acknowledged this

[mitch118]

Absolute nightmare to close my account. Gave Virgin notice yesterday that I wanted to leave on 26 May. Received e-mail to confirm this but I was disconnected IMMEDIATELY. Why?

I'm putting Virgin on notice here that any costs I incur before I am reconnected will be charged to Virgin and if necessary via Small Claims Court.

And why is it so difficult to leave Virgin? Is this some sort of punishment for leaving? It's rather petty if it is. If it isn't petty revenge I'd like a full reply as this is also a complaint as to why this happened.

[Ayisha_B]

Hi @mitch118  👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear your services were prematurely disconnected. 

To clarify, has the team submitted a reconnection request for you? 

I'll pop you a PM 📩 now to address your complaint. 

Thanks