early

2 Topics

Cooling Off Period Issue
Hi, first post. I know there's probably a few posts on this subject but one that are specifically what I need. I signed up with VM Broadband on the 7th Sept, but due to some recent building and electrical work my house is wired up one way, long story short I need to go with someone on another network. I'm still within my cooling off period and as the contract states, all payments should be refunded, but they've done the old 30 day thing which pushes me out of the cooling off period and means I have to pay a certain amount. My issue is that my virgin media isn't connected, I'm not using any of the services, I haven't had an engineer out or anything. Every time I try to go through this on chat they try to "pass me onto the team" and it puts me back into 60+ minute queue. What's the point of having the cooling off period? I literally have no broadband and I'm being asked to pay for using something I don't have Any help appreciated
Solved
alexjt
8 months ago Place Managing Your Account - Cable
1.1KViews
0likes
2Comments
Why was I disconnected immediately when I gave 30 days notice and Virgin acknowledged this
Absolute nightmare to close my account. Gave Virgin notice yesterday that I wanted to leave on 26 May. Received e-mail to confirm this but I was disconnected IMMEDIATELY. Why? I'm putting Virgin on notice here that any costs I incur before I am reconnected will be charged to Virgin and if necessary via Small Claims Court. And why is it so difficult to leave Virgin? Is this some sort of punishment for leaving? It's rather petty if it is. If it isn't petty revenge I'd like a full reply as this is also a complaint as to why this happened.
mitch118
2 years ago Place Managing Your Account - Cable
538Views
0likes
1Comment