When will my early termination fee be paid?

[Hollie_Marie]

Hello

Virgin media cut off my services on the 29th of February.

I closed the account early so was told a fee would need to be paid. Its been a month and I've not received a bill for it my final bill states the £38 I was paying but thats it. Also virgin media haven't removed the address from my account or closed it despite receiving my equipment. I worry because new tenants are moving into my old flat and I don't want them to start up virgin media and I get charged for it or for the new tenants to have access to my information through the address. I just want to pay my termination fee cancel the direct debit and move on with my life no account no emails nothing. Why is it so hard.

[Kath_F]

Hi Hollie_Marie, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having some issues with getting your account cancelled. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,