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When should I receive my account number?

Joining in

I signed up for broadband over a week ago and got it set up last Friday but I have not received anything stating my account number so I cannot register my account online. 

The only documents I have been emailed were my pre-contract agreement. Should I have been sent a welcome pack?

Any advice would be appreciated.


Forum Team
Forum Team

Hi @Kevtm90,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're unable to set up an online account as you don't have the information you need. We do send a welcome pack out and this arrives via email. Have you checked your spam/junk folder to ensure it's not there? It'll also be detailed on any monthly bills.


Zach - Forum Team
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Hi Zach,

I have been checking my junk folders and it still hasn't turned up. Really would like to get setup online soon so I can activate my volt benefits through o2.

Thank you for confirming and I am so sorry the information is not available @Kevtm90 

Let me get a private message sent across so we can have a closer look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

Forum Team
Forum Team

Hi there @Kevtm90 

Thank you so much for chatting with me via the public forum and I am so glad that we now have everything resolved. 

Please do pop back to the forums in the future should you need any assistance and we will do all we can to assist!