When its a Virgin Media offer, you all knew that, you would think Virgin Media would know which offers they have sent out, and to which customers, even more importantly which offers have been redeemed, 31-07-24 i redeemed 2 offers, one to renew my contract and keep everything i already had for £79-35, i accepted got an e-contract, which i signed and took a screenshot off so i would have proof, then i took up another offer to double my broadband speed for an extra £3, and took a screenshot of the e-mail offer, total £82-35, now they are trying to charge me £134-00 a month, at one point it was £152, but after much fighting i got £18 off and had TNT Sports restored, but still a big difference in price between £82-35 it should be and £134 they want, i have lodged 2 complaints, but that is an incredibly slow process, it takes up to 28 days for a reply, good grief is their that many complaints to get through? silly question i know judging by the amount of unhappy people in this Community, it makes me so angry that i have to jump through hoops just to get what i was offered, even with proof, i have been with Virgin Media for nearly 30 years, and it's so frustrating to be treat this way, i'm not looking for help from the Mods, already have Vikki_M looking out for me, which i'm very grateful for.
