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When does cancellation status update?

Misty69
Joining in

Hi

I recently cancelled my brothers Virgin media account ( I have POA for his account ) and have posted back the Virgin Media equipment.

I've also received an email confirming receipt of the return and requested items.

The return status on his account has not updated yet? ( See Picture )

Can anyone advise when this will change?Status.jpg

6 REPLIES 6

carl_pearce
Wise owl

Maybe never.

I returned kit several months ago and the status didn't update to say it was received.

Misty69
Joining in

Thanks for the reply.

I take it then as long as I have the return confirmation email I can regard the account as closed?

Do you have proof of delivery?

Misty69
Joining in

Yes

Sent by Yodel - It was there label on the returns packaging.

Received a digital receipt by email with tracking number.

Also have pics of the parcel, items and delivery label with the same tracking number.

Maybe excessive but I've been burnt before in a similar situation which is why I'm questioning this.

carl_pearce
Wise owl

Sounds like you are covered then!

You can wait for a reply from VM on here for some sort of official confirmation, however it can take several days.

Misty69
Joining in

Thanks - some piece of mind! lol