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When and how will I get the credit on my acount paid?

Stirbitch
Joining in

I recently terminated my Virgin Broadband service, and my last bill shows that my account is in credit. So I would like to know when and how I will get this credit paid to me.

The bill, dated 22nd April 2024 says "there is nothing you need to do". Cool, but that was over a month ago now, and I am expecting Virgin Media to do something - like refund the money into my bank account.

1 ACCEPTED SOLUTION

Accepted Solutions

Alex_RM
Forum Team
Forum Team

Hi Stirbitch,

Thanks for posting, if you are due a credit, this will be processed 35 days after the final bill date. We then advise a further 14 days to receive. Depending on the chosen method this will be either a cheque refund or BACs payment.

Alex_Rm

See where this Helpful Answer was posted

2 REPLIES 2

Hosay299
Superfast

Hi please wait and see if the staff on here can help or they should point u in the right direction 

Alex_RM
Forum Team
Forum Team

Hi Stirbitch,

Thanks for posting, if you are due a credit, this will be processed 35 days after the final bill date. We then advise a further 14 days to receive. Depending on the chosen method this will be either a cheque refund or BACs payment.

Alex_Rm