I presume that it's OK to ask? 😊
I'm having trouble getting a new contract (Volt). I've been paying £76 a month which has just gone up to £86 and then £92 because my contact has ended. Bizarrely, I've still got a discount until April and then it'll go up to £111. This includes TNT Sports and 2 boxes
I rang in October and then in November, and was offered £91 pm (all on transcripts), but they couldn't successfully put me through to the right section (whatever that would be, as I'd rung Retentions). I've got a great transcript of me being on hold for 8 hours.
Yesterday, VM couldn't go better than £181 pm via chat. On a second attempt, £155. Today via phone, It came down to £119, but apparently, I would be losing a few things, i.e. Sky Movies/Ent. UHD.
So, I guess that I can just carry on as I am, not losing anything and paying less. Virgin staff seemed to think that this never happens, that it's cheaper to be tied into an 18 month contract, but it's not worked that way for me over the last few months.
Our whole estate had awful internet access (3.5mb), so as a group we approached Virgin and asked if they could extend their network to us. Over 90 houses signed up all around the same time, so we all have similar end dates. I don't know anyone else who pays as much as me.
