Web offer upgrading broadband

[Scout50]

I received an email last month to upgrade my broadband for an extra £4 a month. I accepted the offer and got a reply back saying it would be activated 16th Jan. Nothing has happened so I rang Virgin media to be told there was nothing they could do to help.

I received another email 2 days ago with the same offer. Who do I contact about this? 

[David_Bn]

Thanks for reaching out to us @Scout50, and a very warm welcome to our Community Forums!

Sorry to hear that the offer advised has not been issued to your account.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn