Was referred by a family member but bought package over the phone.

[TLHA1232]

I was told about Virgin Media by a family member who sent me a link. I was about to buy online but I bought my package over the phone and as a result, got no discounts. Is there anything I can do as the price offered is cheaper than what I am paying for. £25 a month as opposed to £31 and I believe a £50 gift card is included as well.

[Ashleigh_C]

Hi there @TLHA1232 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your service and thank you again for posting. 

We would not be able to help with this here on the forums as we cannot sign up new packages however if you speak to our sales team on 0800 183 1234 they should be able to advise further on what they can sort for you.