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Waiting for credit to be refunded

SarahYP
Joining in

My account was closed on 29th April and I am owed £34.52 in credit. I was advised that this would be refunded within 45 days. It has not been. Virgin Media has my new address and I have not closed my direct debit (I was advised not to do that the refund could be paid directly). Can anyone advise?

2 REPLIES 2

Kath_F
Forum Team
Forum Team

Hi SarahYP, 

Thanks for taking the time to get in touch with us via the Community. We're sorry to hear you've been having an issue with receiving your cheque refund. 

I can see this has already been resolved by us via X. If you have any further issues, pop back to us on X so we can keep the conversation all in one place and this will allow us to support you more efficiently 😊

Many thanks, 

Kath_F
Forum Team

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Hi Kath_F, thanks for replying. It won't be resolved until the cheque actually arrives. I understand from the agent I spoke to via X last Friday evening that the cheque was due to be posted yesterday. It would be helpful to have confirmation of this so that I know the refund is en route, given that this is the second time I have chased this up.