Virgin wants to fleece me.

[jarmandins]

Just wanted to find out how have you dealt with Virgin when your contract is up? My contract run out. It was £40 per month and now it's going to £62. Called up Virgin customer service and the best they can give me is £49 for the same m500 service.. Looked up online: hey ho new customers get £35 per month for that.. Where's the logic? Why fleece loyal customers off, make them switch to competition??

[jpeg1]

Quite logical really. They offer discount prices to catch new customers, but don't make enough profit to maintain those prices after the first 18 month contract.

[jarmandins]

Called them and told them I want to disconnect. Next day someone from Virgin rang and I got new customer offer £35 a month. Is it really profitable to hassle customers and their own employees...?