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Verification Email Not Received

Joining in


I never got a verification email to set up my online account when I first got it. It was opened in August 2022, can the verification email still be sent this late? 



Very Insightful Person
Very Insightful Person

@cquigley179  I can see that you have posted about this a few times.  You were sent  Private message last year by a Forum team staff member. Did you reply?  If so why wasn't it resolved then?

As you joined after May 2022 you won't have a VM email address which is why this post was moved from the email forum.


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Forum Team
Forum Team

Hi there @cquigley179 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced an issue with your log in to the My Virgin Media account and thank you to Graham_A for their advise so far. As it has been a while since you spoke with our teams we would need to send a new private message, I'll be happy to do that now for you. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.