Used wrong email in signup

[Rhowe1006]

Hello there!

Can someone please let me know what to do, I purchased broadband and tv but put a wrong email address and they sent a verification and pre contract.

thanks

[Daniel_Et]

Hi @Rhowe1006 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel