Urgent help needed. Moved house, bill gone up by over £100 a month - told VM i was moving house

[Nickg07]

Hi i need some help urgently.

i recently moved house and informed VM etc, they have moved the service but now 2 months later i have noticed they haven moved my DD, have billed me for a package change of £80 and have put my monthly bill up from £66 to £166 a month.

I dont know what to do i just got a late bill of £455 and i usually pay £66 a month.

When i told the team i was moving house they didnt explain any of this?

[Zach_R]

Hi @Nickg07,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that there's a dispute with your bundle and billing following a home move. I'm going to send you a private message in a few moments so we can take some details and have a closer look.

Please respond to this when you can and we'll proceed from there with this.

Thanks,