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lalanur21's avatar
lalanur21
Tuning in
2 years ago
Solved

Unresolved Billing and Service Suspension Issues as a New Customer with Virgin Media

After joining Virgin Media on 2nd Dec 2023, I'm now unfairly facing suspension due to an alleged £250 credit limit breach, which is impossible as my family hasn't used the TV box or PPVs. Additionall...
billingerror
communicationissue
credit issue
customerservicefailure
unfair charges
unfairservicesuspension
unresolved billing issue
virginmediacomplaint
  • Roger123's avatar
    Roger123
    2 years ago

    lalanur21  Roger123 here. I am not allowed to say 'I am an elderly quite new Customer trying to offer a little comfort to you'!  Firstly, I understand that it would be unwise for you to cancel your Direct Debit(s) if possible. Second, I have PROOF that *Virgin Media would take some poor, unsuspecting Customer to Court over a debt of as little as £55.00.!

    *Virgin Media are part of a **'myriad' of companies all of which take some time to fathom out. Unlike good ethical business practice, as is the norm, *Virgin Media and their **'myriad' of companies try to 'hide' everything from the Public (and their Customers).

    I have very experienced business acumen and, even though I only joined *Virgin Media on the 2nd October, 2023, have 'sussed' them out completely. Please be careful when dealing with *'Virgin Media'. All good wishes  Roger123

lalanur21's avatar
lalanur21
Tuning in
2 years ago

I recently encountered an issue with my internet service and contacted Virgin Media through their official number (150). During this call, I paid £150 and was asked to provide my bank details, which I did. This payment resulted in the restoration of my internet service. However, not long after, I experienced a theft of my bank account details. Now, with an upcoming payment for the remaining credit limit bill due, I'm concerned about the security of the transaction method I previously used. I'm seeking confirmation on whether it's a standard practice for Virgin Media to request bank details over the phone for bill credit limit payments. This query is particularly important to me in light of my recent experience with financial security issues. I am reaching out for advice and clarity before I proceed with any further payments. 

I would like to know the correct approach to make this upcoming payment safely and what precautions I should take to avoid any potential security issues. Any guidance on the proper procedure and safety measures would be greatly appreciated before I proceed with further transactions.