Unresolved Billing and Service Suspension Issues as a New Customer with Virgin Media
After joining Virgin Media on 2nd Dec 2023, I'm now unfairly facing suspension due to an alleged £250 credit limit breach, which is impossible as my family hasn't used the TV box or PPVs. Additionally, I've been informed of an unexplained £250+ credit on our account, also I'm required to pay for December-January services and an £86 advance payment. This, along with the dismissive attitude from customer service and unresolved issues even after calling 150, is extremely disappointing for a new customer. Never experienced such problems with other providers. I'm concerned about the impact of cancelling our direct debit amidst these ongoing issues. It seems there's a recurring pattern of problems with Virgin. I'm a new customer at Virgin Media and feel unfairly charged with a £250 fee for services my family and I didn't use. Could you please remove these unjust charges? It's confusing and disheartening for someone still navigating your services. Despite attempts to resolve this through calls and online bots, nothing worked. Communication with agents is challenging and unproductive. Could you please provide any guidance or assistance to resolve these issues? Your prompt attention to this matter would be greatly appreciated. Regards,Solved1.4KViews0likes9Comments