Forum Discussion

Marshall1636's avatar
Marshall1636
Joining in
9 months ago
Solved

Unknown charges

I've noticed a charge of £15 pm in my bank account from virgin media, I've noticed a few others in the forums with a similar issue.. I traced mine back about 3 years, I'm just wondering if anyone has a similar problem and what it could be. I have 2 mobile accounts (now o2) which are accounted for and my main bundle.

Thanks.

    • Marshall1636's avatar
      Marshall1636
      Joining in
      9 months ago

      Hey goslow. Thanks for replying. It's probably going to be the case here. I need to get it identified one way or the other and hopefully haven't been paying this money for nothing over the past however long 😒 

      Kind regards.

  • Zach_R's avatar
    Zach_R
    Forum Team
    9 months ago

    Hi Marshall1636,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that there's an unfamiliar charge appearing on your statements. Do you have any active services with us currently? If so, have you checked your latest billing documents there to see what they're listed as?

    Thanks,
     

    • Marshall1636's avatar
      Marshall1636
      Joining in
      9 months ago

      Hi Zach.. thanks for the msg. As far as I'm aware everything that I have service wise is accounted for so I think I need to give customer service a call to see if they can shed any light on this.

       

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        9 months ago

        Let us know if you've been able to speak to them Marshall1636, or if this is something you still need help with.

        Alex_Rm