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Unable to view Online Bills

JMD62
Joining in

Hi for some reason I'm not able to view my bills online.  When I click View Bills it just goes to the help and support page.  I have tried to access on pc, iPad and iPhone and all the same.  Any help would be most appreciated.

3 REPLIES 3

David_Bn
Forum Team
Forum Team

Thanks for reaching out to us @JMD62, and welcome back to our Community Forums @JMD62.

Can you please confirm if the bills are visible when using your My Virgin Media application?

Thanks,

David_Bn

Hi David.  No it says "sorry, we can't show you any bill or payment information".  It says I'm not signed in as the main account holder, but I am!

Thanks for coming back to us @JMD62, I'd be happy to take a closer look into this one for you,

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn