I too, am having the same issues with password reset/getting a broadband account set up and require assistance please. We have just got our Broadband installed today and when I tried to register for a new account it said I already had an account. Assuming this will be from my Virgin Media mobile that has recently been moved over to O2 last year. However, none of my previous passwords seem to work with my email address and I keep getting told to look out for an email to verify my email account. Initially, I received the link and it then said that the link had expired however now when I try, nothing comes through.
I even tried to register again using another email but the Virgin Media Account Number already has my "unverified" email listed as it's email address 🙄. I have been going around in circles for the last hour and getting nowhere. As this appears to be a common issue, so is obviously something amiss with your accounts system, can something be done centrally to resolve this? As my email address was verified successfully to join this forum why is there such an issue when creating an account? 🤔 Can any Admins, please help as I would like to be able to see my Broadband account if possible please? 🙏
