Unable to see billing info

[Bobtaylor]

Hi, my son posted the below and has asked me to create an account so we can get it looked at. I can provide whatever details you need.

Anyone able to help please... My dad has not been able to see any billing info when he logs into his account on the virgin website. It just takes him to the help and support pages. We've tired different browsers and event the mobile app. It seems to indicate that he's not signed in as the main account holder, but we are using the same email login in that we always have done. I think it may be a mix up with how he set it up day one and using the random email that was provided day 1. Anyone had this and been provided a fix? We've rang virgin support a few times and they've not got it sorted!

[Molly_T]

Hi Bobtaylor 👋 Welcome to the community!

Sorry to hear you are chasing some support with your My VM account following a post from your Son. We will be able to help with this!

We will just need to send you a PM to confirm a few account details so we can check everything is set up correctly, and offer support to fix anything which may be amiss! 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞