Unable to see account details online

[13geckotoes]

Hi

I'm not able to see information about my package or billing online. If I log in and click on "billing" under my account, it takes me to the help page - I click on billling and payments->view your bill->broadband, TV and landline and am taken back to the beginning again.

I'm also not able to see any details about my current package or to change anything online. If I click on "view your deal" I am just taken to an error page saying "oops!".

Is this going to be fixed soon? Thanks.

[13geckotoes]

Sorry, I should add this is on a desktop.

[Kath_P]

Hi 13geckotoes, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your My VM account. Can you let us know the following so we can help further?

• Please advise which browser you're using? 
• Can you confirm this is fully up to date?
• Try clearing all cache and cookies and browser extensions. Does this make a difference?
• Can you try using another browser?
• Does the same thing happen?
• Finally, does the same thing happen via the My VM app?

Let us know so we can help investigate things further. 

Many thanks, 

[13geckotoes]

Hi

Thanks for the response. I get the same error in the latest Chrome, Edge and on the app. Clearing cookies made no difference.

[Ilyas_Y]

Thanks for the update @13geckotoes 

Does the same issue happen on any other device?
What device are you currently using?

Kind regards,
Ilyas.

[13geckotoes]

Hi

It doesn't work on any Windows laptop or Android phone/tablet in my household! This includes the app and Chrome/Edge as mentioned above. I consistently get the "oops" message above. Thanks.