on 06-11-2024 13:50
Hi
I'm not able to see information about my package or billing online. If I log in and click on "billing" under my account, it takes me to the help page - I click on billling and payments->view your bill->broadband, TV and landline and am taken back to the beginning again.
I'm also not able to see any details about my current package or to change anything online. If I click on "view your deal" I am just taken to an error page saying "oops!".
Is this going to be fixed soon? Thanks.
on 06-11-2024 13:50
Sorry, I should add this is on a desktop.
on 06-11-2024 16:29
Hi 13geckotoes,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your My VM account. Can you let us know the following so we can help further?
Let us know so we can help investigate things further.
Many thanks,
New around here? Check out the do's and don'ts, in our Community FAQs
on 10-11-2024 17:56
Hi
Thanks for the response. I get the same error in the latest Chrome, Edge and on the app. Clearing cookies made no difference.
on 11-11-2024 08:28
Thanks for the update @13geckotoes
Does the same issue happen on any other device?
What device are you currently using?
Kind regards,
Ilyas.
2 weeks ago
Hi
It doesn't work on any Windows laptop or Android phone/tablet in my household! This includes the app and Chrome/Edge as mentioned above. I consistently get the "oops" message above. Thanks.