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Unable to see account details online

13geckotoes
Tuning in

Hi

I'm not able to see information about my package or billing online. If I log in and click on "billing" under my account, it takes me to the help page - I click on billling and payments->view your bill->broadband, TV and landline and am taken back to the beginning again.

I'm also not able to see any details about my current package or to change anything online. If I click on "view your deal" I am just taken to an error page saying "oops!".

Is this going to be fixed soon? Thanks.

4 REPLIES 4

13geckotoes
Tuning in

Sorry, I should add this is on a desktop.

Hi 13geckotoes, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having an issue with your My VM account. Can you let us know the following so we can help further?

  • Please advise which browser you're using? 
  • Can you confirm this is fully up to date?
  • Try clearing all cache and cookies and browser extensions. Does this make a difference?
  • Can you try using another browser?
  • Does the same thing happen?
  • Finally, does the same thing happen via the My VM app?

Let us know so we can help investigate things further. 

Many thanks, 

Kath_P
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


13geckotoes
Tuning in

Hi

Thanks for the response. I get the same error in the latest Chrome, Edge and on the app. Clearing cookies made no difference.

Thanks for the update @13geckotoes 

Does the same issue happen on any other device?
What device are you currently using?

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs