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Unable to return VM Equipment

AKM1
Joining in

on ‎04-12-2024 20:48

Hi,

I've received changed the services I get from VM. VM sent me new equipment, but want the old equipment back. However, the returns label they provided (Yodel) doesn't work. I went to 3 different shops, and they either cannot scan in the item, or it freezes the machine.

What do I do? I don't want to be charged for this when the label that I have been given by VM is faulty. It either doesn't scan for the shopkeeper or it breaks their machine!

Thanks.

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎04-12-2024 20:52

Hi @AKM1

You can create a new label using the following linked page

https://www.yodel.co.uk/returns/virgin 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Steven_L
Forum Team
Forum Team

on ‎05-12-2024 09:06

Hello AKM1,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your returns label not working. Please give the link that newapollo provided to try and create a new returns label? If you have tried that and its still not working, please let us know and we can help further.

Kind Regards,

Steven_L

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